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| Creating customer loyalty by offering quality products at competitive prices to our customers and achieving total customer satisfaction through: |
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Providing a service level that will meet or exceed the expectations of our Customers. |
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Getting our products specified through Consultants. |
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Maintaining efficient inventory, logistics and accounts receivable management systems. |
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Personnel development and training. |
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Competitive purchasing. |
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The continual improvement of our quality management systems. |
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| This policy is a firm commitment from the top management to our ultimate vision to be the leading HVAC equipment and accessories provider in the United Arab Emirates. |
Date: 06/10/2009.
Rev-03 |
Navin M. Valrani
Chief Executive Officer |
| An ISO 9001 Enterprise |
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